FAQs

To order
Search by category:

If you click on the webshop you will see the page where you can choose directly from Champagnes or WIjn. With the ease of quick change, you can see different categories here, including the Champagne or Wine House, grape variety, bottle volume, price and much more.
It may be that a product is (temporarily) not available. This is mainly the case with the larger deviating bottle volumes (including magnum and larger). We will contact you as soon as possible with regard to the correct delivery time.

To deliver
Orders are delivered by Flesakket.nl. This is a service provided by Post NL. Deliveries take place from Monday to Saturday (not on Sundays and public holidays).

You can have your order delivered to an address of your choice. You can also have the order delivered to a different delivery address.

Shipping and delivery costs
For each shipment you pay € 8,495 and is visible at the checkout. If your order is above € 350 or 12 bottles or more, the shipping and delivery costs will not be charged. This is done automatically in the webshop.

We take care of the order with multiple items in 1 package.

Payment is easy and reliable via iDEAL. This payment method is possible for anyone who has a Dutch bank card and is familiar with electronic banking. With this payment method you can handle the payment directly with your own bank during the ordering process. You pay in your well-known internet payment environment, using the bank’s security methods.

Ordered today, delivered, in general,the day after tomorrow. If the product is not in stock, 
we will contact you about the delivery time. Of course, different delivery times will apply.

If you want to save on delivery costs, you can also pick it up yourself, but only by appointment;

By mail:           info@deleidsefles.nl

By telephone: 06-51952122

As soon as we have received your order undamaged at our return address, the amount paid will be refunded. Opened or damaged bottles will not be charged.

You can return your item within 14 days of purchase in a few simple steps:
- Send an email with a reason and explanation why you want to return the purchase to info@deleidsefles.nl.
- Wait until the Leidse Fles confirmation e-mail is sent.
- Return the package, with packing slip and copy of the invoice, in undamaged original packaging. If the original packaging is damaged, ensure a safe and reliable packaging. Make sure the product is unopened and undamaged and arrives at De Leidse Fles.
Let De Leidse Fles know that the package has been sent. Save the shipping documents until you receive a message that the return shipment has been received correctly.

As soon as De Leidse Fles has received and processed the return shipment, you will receive an e-mail. The e-mail indicates when you will receive the refund or replacement item.

At the Leidse Fles you will find the extensive product information on the site. 
Questions about the correct drinking temperature, description of the color, aroma and 
tasting notes as well as international appreciation for the Champagnes & Wines of 
De Leidse Fles are answered here.

E-mail
If you have a question where you could not find the answer on the site, send an e-mail to De Leidse Fles customer service; info@deleidsefles.nl. Indicate clearly what your question is.

If it is a complaint, state the invoice number and the product.

Phone
The Customer Service of the Leidse Fles can be reached by telephone from 9 a.m. to 9 p.m. Monday through Saturday. The telephone number is 06-51952122.
Of course you can also send a text message or what's app. You will receive a response as soon as possible.

Mailing address
The address for a return shipment is:
De Leidse Fles
Rijndijk 140E
2394 AL Hazerswoude Rijndijk

Company details:
IBAN: NL06 RABO 0301278261
Chamber of Commerce number: 62290770
Import license: NL 0074008186
VAT identification number: NL854748647B01